simplecx Founder Pass:
Refund Policy

1. 7-Day Refund Window

You may request a refund within 7 calendar days of your Founder Pass purchase.

To request a refund, contact: [email protected]

Please include the email address associated with your simplecx account and your purchase details.

2. Eligibility

Refunds may be available when:

• Your request is submitted within 7 calendar days of purchase; and
• You have not substantially used the Founder Pass or consumed a significant amount of the included service.

Because simplecx provides immediate access to digital services and AI resources, substantial usage may affect your eligibility for a refund.

3. Digital Service and Immediate Access

By purchasing the Founder Pass, you receive immediate access to a digital service.

Where applicable law permits, you may be asked to expressly acknowledge that access begins immediately after purchase and that certain statutory cancellation rights relating to digital services may be affected once the service has been fully performed or substantially used.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.

4. How to Request a Refund

Send your request to: [email protected]

Use the subject line: Founder Pass Refund Request

Please provide:

• Your name;
• The email address associated with your simplecx account;
• The date of purchase; and
• A brief reason for your refund request.

We may request additional information needed to verify the purchase.

5. Refund Processing

If your refund is approved, we will process the refund through the original payment method where reasonably possible.

Processing times may vary depending on your payment provider, bank, card issuer, or other payment service.

Once a refund is approved, your Founder Pass access may be deactivated.

6. No Automatic Renewal

The Founder Pass does not automatically renew.

You will not be charged another Founder Pass payment when your 12-month access period ends.

If you choose to continue using simplecx after your Founder Pass expires, you may select an available plan at the then-current price.

7. Duplicate or Accidental Purchases

If you accidentally purchase the Founder Pass more than once, contact us as soon as possible.

We will review duplicate purchases and, where appropriate, refund the duplicate transaction.

8. Technical Problems

If you experience a technical issue that prevents you from reasonably using the Founder Pass, please contact support.

We will first attempt to resolve the issue.

If we cannot reasonably resolve a material service issue, we may provide an appropriate remedy, which may include extending your access or issuing a refund where appropriate.

9. Account Violations

Refunds may be denied where an account has been suspended or terminated because of fraud, abuse, payment fraud, unlawful activity, deliberate circumvention of usage restrictions, or another material violation of our Terms of Service.

10. Changes to the Refund Policy

We may update this Refund Policy from time to time.

The version applicable to your purchase will generally be the version in effect when you purchased the Founder Pass, unless a change is required by law or provides you with additional rights.

11. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer-protection laws.

Where mandatory law provides you with rights that are more favorable than this policy, those rights will apply.

12. Contact

For refund questions or requests:

[email protected]
Retink Media